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Password not accepted, reset didn't work

Ac56
Good Citizen / Bon Citoyen

I'm trying to access my acct to add a travel plan. Password not accepted.... I tried resetting and that didn't work. Said to try again later.
Pls help

3 REPLIES 3

BKNS27
Mayor / Maire

@Ac56 

PM only offer Roaming plans for the USA and nowhere else.

So don’t bother if you are going somewhere else.

If you are going to USA, clear cache and go incognito on your browser then try login.

will13am
Oracle
Oracle

@Ac56 , please try using incognito mode on the browser to see if that helps.  If you are still unable to login, try a password reset.  If all else fails, use the chatbot link to initiate a support ticket.  

hairbag1
Mayor / Maire

@Ac56 

try dialing 611 to add one of the 15 Day US Roaming options. You'll need your credit card and your 4 digit PM pin number.

 

added ..

Alternative number to call...

1.855.4PUBLIC

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