Password lock out for 6hours

[Temberley]

So I was locked out of my account after too many password attempts and I was told the lock out would be 3hours and so far it has been 6hours and I am still locked out? What should I do? 

[esjliv]

@Temberley - 3 hours - Where did this notify you about a 3 hour wait, I am curious about how that was communicated to you?

[Yummy]

Talk to agent. No other way

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[MrSpock · Accepted solution]

@Temberley 

you will need to  open a ticket   to speak to a customer service agent they will help you reset you account  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437