Paid twice

[Jj11]

How can I get in contact with someone regarding my account it’s absolutely ridiculous 

[sandpublic]

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@Jj11 wrote:

How can I get in contact with someone regarding my account it’s absolutely ridiculous 

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If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.

[missorange]

you can post a screenshot your payment history here and hide your personal information. or you need to be patient to wait for the response from MOD.

[Pizzaeh]

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@Jj11 wrote:

How can I get in contact with someone regarding my account it’s absolutely ridiculous 

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You can send a private message to the moderators by clicking the envelope icon at the top right of your screen.  In the Send To, type 'Moderator_Team'.  Response time is a few hours, to 2 days.

In the meantime, would you be able to explain what happened?  Maybe we can figure out what the issue is.