Paid twice for service for June 2020

[rhonda]

I have auto pay on my account and service was ended but my bank account shows that it is paid. Can you please look into this for me and let me know what has happened?

Thank you in advance.

Don

[computergeek541]

Marius,

Is it still procedure to send customers through SIMon so that tickets can be properly prioritized in the queue?

[CS_Agent]

Hi rhonda

Please send us a private message concerning your issue.

Marius

Public Mobile Moderator

[geopublic]

@rhonda  Access selfserve or dial 611 from your device to reactivate your account.

[gblackma]

@rhonda is there a credit balance for the extra payment when you dial 611? Thanks.  And what is the staus of your account when you log in? Stay safe. 

[mimmo]

@rhonda  can you log into selfserve what does the status say?

What does payment history show?

Does it show available balance?

Can you post a screenshot, removing personal info?