Paid for Add on plan and not received the service + being charged double

[DeniseGuib]

Last week, I was in US for 3 days.  I added data and roaming while I was there and was charged $10.

I never received the service.   How can I get the refund when there is no customer service available?

I can see the $10.00 charge on my online statement. 

Also in September, I was charged twice $8.00 for adding a plan for using data in US. The service worked at that time but I paid a double fee for it. Who should I contact to get my money back?

Thank you,

Denise

[Luddite]

@DeniseGuib You could just leave the $ in Available Funds. It will be used on your next renewal before charging your credit card.

[will13am]

Is it possible that the second time, the add on was not actually purchased.  This is a two step process with step 1 pulling money from the payment card into the account and then step two applying the available funds to making the actual add on purchase.

[mhaider]

Does the addon show up on your account? If not, as mentioned @CS_Agent would be your best bet to request a refund and they can investigate.

[NDesai]

Send a private message to the Moderator_Team with your account#, ph# and an explanation. They will get back to you shortly.