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ashleyb17 · ‎11-06-2018

Paid bill but still saying account is suspended. Unable to use phone. Also reset phone 3 times

Anonymous · ‎11-06-2018

@ashleyb17 wrote:
Hi there,

Still expericing this issue. are there any other work arounds?
Or am I just out of luck and without a phone until this somehow gets resovled?

The other known trick so far is to manually put in another $1. It might kick it. Works sometimes.

ashleyb17 · ‎11-06-2018

Hi there,

Still expericing this issue. are there any other work arounds?

Or am I just out of luck and without a phone until this somehow gets resovled?

ute1978 · ‎11-06-2018

@ashleyb17 wrote:
Paid bill but still saying account is suspended. Unable to use phone. Also reset phone 3 times

If you paid your bill AFTER the plan got suspended and the above trick doesn't work then a mod might need to take action to manually activate the plan.

Please contact a moderator using the following link. Please provide your name, phone number, account number, pin. And then describe your issue.

krazykiwi · ‎11-06-2018

@ashleyb17 wrote:
Paid bill but still saying account is suspended. Unable to use phone. Also reset phone 3 times

Hi and welcome. I recommend the Lost/Stolen part of the Link that @RobertQc posted.

It has been very successful in fixing this kind of issue.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

RobertQc · ‎11-06-2018

@ashleyb17 wrote:
Paid bill but still saying account is suspended. Unable to use phone. Also reset phone 3 times

Try this lost/stolen trick. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

"Another possible solution is to report your phone lost/stolen in the self service account and logout. Wait 5-10 minutes. Re-login and report phone found. Reboot your phone. This seems to reset your SIM card and hopefully activates your plan/account. "