Paid bill but it says it didn't go threw!

[Chevyshea454]

I went and pressed pay now it says it didn't go threw but my credit card said it did. What do I do? I need my phone for work, someone please help me!

[fixin1]

@Chevyshea454 - Can you try Incognito / Private Mode / On another device? Try enabling "Subscribed" in Payments > Manage Subscription or in the app at Overview > Manage Subscription > Subscription Renewal and press on "Subscribed." If it doesn't work try contacting CS_Agent for help:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Handy1]

@Chevyshea454  first try reboot the phone , if that doesn’t work please . Keep this link handy you will need if you stay here 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow · Accepted solution]

hi @Chevyshea454 did you use the PM app?? if you only used browser and not app, your activation not completed. Download the app and continue the activation

if used app, them ask agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437