Community

jijundl · ‎10-13-2019

Hi there! I received a message from PublicMobile saying that my payment was successful, but when I try to text, call, or use my data, it does not work. Calling produces a message saying that there is no active plan.

Help is much appreciated!

Master2001 · ‎10-13-2019

If it is an iPhone, try connecting your iPhone to your computer with a USB cable and run iTunes. IPhone devices may need to connect to an Apple server to activate.

cellphoneuser1 · ‎10-13-2019

@hairbag1 wrote:
Log into My Account / Plan & Add-ons / Lost-Stolen...click Suspend service, then log out. After a few minutes, log back in and repeat the steps only this time click Resume service, then log back out and reboot your phone.
Did you try these steps ?

I think @jijundl already tried that from message before yours. It might not be obvious because I wasn't quoted.

hairbag1 · ‎10-13-2019

Log into My Account / Plan & Add-ons / Lost-Stolen...click Suspend service, then log out. After a few minutes, log back in and repeat the steps only this time click Resume service, then log back out and reboot your phone.

Did you try these steps ?

jijundl · ‎10-13-2019

That didn’t work either 😞

cellphoneuser1 · ‎10-13-2019

Did reporting phone as lost and found work? That might jumpstart your plan.

hairbag1 · ‎10-13-2019

@hairbag1 wrote:
@jijundl wrote:
Restarting did not help, but thank you!
Try removing sim for a moment...then reinstall/restart.

If you have a phone with dual sim slots, try the sim in the other slot.

hairbag1 · ‎10-13-2019

@jijundl wrote:
Restarting did not help, but thank you!

Try removing sim for a moment...then reinstall/restart.

GinYVR · ‎10-13-2019

@jijundlAdd a $1 to your account.. it is one of the ways to restart the plan. If that doesn't work you will need to contact the moderators (wait time can be up to 2 days).