@sngj0620 wrote:
Hi I am trying to activate a physical sim. I tried Esim first but it didn’t not work. I paid 50$ for the plan twice from my credit card. I have the physical sim. Please fix this issue and activate my sim. I am looking to get new number and wanna keep the current number with different company because i’ll be using 2 sims on the phone. Fix this please and refund the money
You will have to contact customer service so they can adjust it from eSIM to SIM card on the back end.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
