PUK

[Dee86]

Phone is in sos only mode I still have over a week before my next payment is due. 
everytime I login to PM account I get an unauthorized access message. 
I try to start a ticket to get any help and I get a error XXX or error 404.

I’ve literally reset everything and now I need my sim PUK but can’t get it because I can’t log in or start a ticket. 

[Dee86]

 

[Handy1]

@Dee86 

click >>>here.<<<

[Dee86]

It’s working now for some reason. 

this is what I was getting 

 

 

[Dee86]

Still getting errors 

[softech]

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@Dee86 wrote:

Not working. Same error 

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@Dee86 

you are using this link?

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can you post your error screenshot?

[Handy1]

@Dee86  Try @softech  link then . They both work for me 

[Dee86]

Not working. Same error 

[Dee86]

I require my sim puk

[softech]

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@Dee86 wrote:

Everytime I try to start a ticket I get error page or unauthorized access 

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@Dee86   dont' think the Chatbot ticket is working yet.

But again, check which PUK you are looking for.  Only send ticket to PM IF it is sim card lock, for other type, they have to be deal with differently

To message support for SIM card PUK issue:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Dee86  Yes chat box is glitchy try my link 

send a private message   To CS_Agents click >>>here.<<<

[softech]

@Dee86 

Before you open ticket with support, let check which PUK you need

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (PM would not be able to help with this) 

[Dee86]

Everytime I try to start a ticket I get error page or unauthorized access 

[Handy1]

@Dee86  Please 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Dee86]

Need my Sim PUK but unable to start ticket or log in to my account. 

[Handy1]

@Dee86  Please 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<