My data usage is 37769% while I have extra 5gb data modules that have 0% use?

[Maya9]

Hi Public Mobile team,

My data isn't working - on my add on usage it says I have used 37769% of a 1GB add on (impossible, there must be an error) but I have other GB add ons that have 0% usage.

Please help!

@CS_Agent

(I couldn't manage to submit a support ticket - keep getting 404 error)

[DennyCrane]

Seems like it's just a display issue. But you're saying your data isn't working?

[Handy1]

@Maya9  Please 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Maya9]

Same result!

[Handy1]

@Maya9  Been lots of reports of this thisMorning try this first 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you need further help from support please

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<