PUK number

[Isabelled1]

How can I get my PUK number?

[Quigley]

@Isabelled1 

To have access to an agent, just either send a private message to CS_Agent

Or use the Chat Bot Simon to get a service ticket started, like I said earlier 😉

They'll send you that code you need.

[softech]

@Isabelled1 just use the link I posted above, or message them

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Isabelled1]

How do I have access to an Agent?

[softech]

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@Isabelled1 wrote:

It is written: Locked SIM

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@Isabelled1  for "Locked sim", please  open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Quigley]

@Isabelled1 

You'll need to get that code from a Public Mobile Customer Support Agent then.

Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

[Isabelled1]

It is written: Locked SIM

[softech]

@Isabelled1   what was the exact error messages?  There are different PUK and need to be dealt with differently

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)