08-31-2023 04:29 PM - last edited on 08-31-2023 04:36 PM by computergeek541
08-31-2023 04:32 PM
@KKlutzz19372 You need supports help with that
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-31-2023 04:31 PM
submit ticket with CS agent for sim pin unlock PUK:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-31-2023 04:30 PM
if it is a sim pin and If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.