@Dana1970 Their working hours are 9 a.m. to 10 p.m. eastern time so don't expect a response out of those hours. They've always been quite quick to answer the few times I've needed assistance but it does seem to vary. If you explain your problem here (without personal info since it's public) perhaps we can help.
Edited to add, your previous post was about a sim lock. Are you sure the phone isn't locked to another carrier? Did you buy it new?
