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PUK Code Needed - Unable to login to account

the09876
Great Neighbour / Super Voisin

My SIM has been locked and I need to enter my PUK code. However, I'm unable to login to my account because I can't received the verification code sent to my phone number as the SIM is locked. I have access to my email and can get verification codes there, but, after verifying my email, I also have to verify via my phone number, which fails. 

The help articles said I need to make a community post to start the process of obtaining my PUK code. Can I get guidance on how to proceed?

3 REPLIES 3

the09876
Great Neighbour / Super Voisin

Thanks to both of you. I appreciate the quick reply. 

softech
Oracle
Oracle

@the09876 for both login and PUK issue, please engage CS agent 

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

Handy1
Mayor / Maire

@the09876  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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