PM downgrade my PLAN ?

[Eliete]

Not sure what is happening here but all of sudden I hot a warning my data had been used 100%?  ,  first time ever since been with PM ( almost a decade ago lol) yes I had a low data plan but I was offered about 2gb bonus back and that has been plenty for my use. 

yep I have checked my user it says used up about 1gb …where is the other 2gb ? I supposedly had. Did they removed it ? It’s all I want to know .Please ? Also notice in past 2 month I’ve got many offers to upgrade I didn’t took the offers …maybe because of that PM now is punishing me ? Lol comom

[slusagm]

you tried on a other phone?

and make sure your phone not set up with data limit, sometimes it is the settings on the device itself that blocked it, that's why better to test in another phone as well

[Eliete]

Amazing whats happening with this company I still have NO solutions for my issue. I was without data ( becouse according to PC i had used 100% of it ) from AUG 30th to Sept 11 and yet when I ck my usage data history its showing used data between that period (e.i SEP 46gb used )? does it make any sense ? th 1gb data was plenty for my they offered 2 gb bonus but I am guessing they removed that as well ? 

I am so confused ...this is so unfair been with PM since 2019- and if they want to get ridd of the smallest plan they offerd back then please say so and customers can upgrade to larger more $$ plan .But removing it without notice and ignoring our request for explanation is SO down mean and UNPROFESSIONAL ! cmom! 

[Hollister]

@Chalupa_Batman 

I never checked into it with an agent. I make it a habit now to log into my account every few days to ensure everything is the way it is suppose to be.

[Chalupa_Batman]

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@hTideGnow wrote:

thanks @Chalupa_Batman for bringing that up.  I think it is a different cases here.  I still don't think PM will change the plan completely like that, hope we get update from him

With OP, he was more asking where the data gone, at most it is a plan feature got change, which I still very much doubt it

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True but he did ask if PM maybe downgraded his plan so... 50/50 here. LOL

[hTideGnow]

thanks @Chalupa_Batman for bringing that up.  I think it is a different cases here.  I still don't think PM will change the plan completely like that, hope we get update from him

With OP, he was more asking where the data gone, at most it is a plan feature got change, which I still very much doubt it

[Chalupa_Batman]

Actually @hTideGnow one of our Deputy Mayor's here, @Hollister reported a few weeks ago his plan changed by itself and just happen to notice the change because he was checking something out. I'm not sure if @Hollister ever found out why it changed by itself. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change/m-p/1245755

[Chalupa_Batman]

Hello @Eliete 

Are you talking about the bonus data Public Mobile gave you for removing your Legacy Rewards? If so, that is pretty much expired for everyone now.

Another thing you can do is if you're checking your addons on your account via the PC, go to your browser settings and clear your cache history and cookies then restart your browser. Sign back in and this should be more accurate give or take minus the last 12 hours.