PM Website messed yet again

[CITRON]

Once again they cannot process payments

Time to move on

[HALIMACS]

CONTACT CUSTOMER SUPPORT

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[hTideGnow]

hi @CITRON 

404 error because Chatbot is not the reliable way to ope n ticket.  Please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[CITRON]

404 error

[hTideGnow]

hi @JayjayG 

you copied from some smart guy, good start point.  But since it is a word by word paste, better to provide  reference.   

 AND FYI the Chatbot way is outdated 

[CITRON]

there payment systems are down also  3rd times  3 strikes your out

[CITRON]

yes

[CITRON]

Yes 404 errors

[BKNS27]

@CITRON 

Are you on AutoPay?

I’ve been with PM for 2 years with AutoPay and never had an issue…knock on wood!

[JayjayG]

Hi. Have you tried using the different options in Payment to make a manual payment?  

I think it is probably faster to open ticket with CS Agent and have them check, maybe a Fraud lock there for too many failed attempts

To open ticket with PM , at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[will13am]

@CITRON , did you have auto subscription enabled on your account?

[hairbag1]

@CITRON 

what makes you say that ? Dial 611 from your cell to hear current plan status. You can also pay by dialing 611 using your registered credit card...you will need to know your PM pin number.

[Andy85]

Can you provide some additional information so that we can help you find a solution? Thanks