@thought_full wrote:
I cannot send private request message under my sons account. If I send one I need to be logged into my own account and make the request you suggest…I dONT need to do any changes to my account .
please read my question above thank you
@thought_full You want to remove the card from your My Account? This is a change you need to make to your My Account. You need access to do it. Yes, you did not expect the sales agent to leave it there, but he did. Unless you activate the account with voucher, the activation will have to use a credit card and will stay there unless you remove it after
If it was opened with your son's information, best is to have your son to login and remove the credit card or disable Autopay.
Another way is to make note of last PM payment date. Then add 30 days to it and you will know when PM will take money out of it again. A day or two before that day, you can put your credit card on hold so PM can no longer take money from it in the next renewal. With one failed Autopay attempt, the account will then be suspended and PM will no longer try to get money out of it
The last way is simply to request credit card to do a charge back of last PM charges, as advised by @hTideGnow . This is a simple one. Account will be suspended immediately
