PIN locked

[myphonehelp]

How do I unlock my phone. I accidentally locked my pin, and need puk code.

[Luddite]

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@darlicious wrote:

@Luddite 

Different phones can give slightly different messages. Just so I understand the OP basically had my screen and entered the pin incorrectly 3 times thus triggering the message for the PUK code?

BTW....how do I get rid of this message everytime my phone reboots? I triggered it after letting a friend test my sim card in their phone and I test theirs.....thx

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Yes, that was I understood how the PUK request was tiggered. Sorry, no idea how to eliminate the message on reboot.

[darlicious]

@Luddite 

Different phones can give slightly different messages. Just so I understand the OP basically had my screen and entered the pin incorrectly 3 times thus triggering the message for the PUK code?

BTW....how do I get rid of this message everytime my phone reboots? I triggered it after letting a friend test my sim card in their phone and I test theirs.....thx

[Triguy]

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

• Once the PUK is recovered and validated, you will be asked to choose a new PIN.

• Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

[darlicious]

@myphonehelp 

Then you do need a moderator unless you just activated and you have an older model locked phone?

Have you submitted a ticket or sent a private message yet? Wait times are under an hour.

[myphonehelp]

I don't get the screen you mentioned.

[darlicious]

@myphonehelp 

Did you get this screen? If so and you have not set a pin# use the default 1234 but only try once.

[Anonymous]

@myphonehelp 

review  Here  maybe you getting a help,

[softech]

@myphonehelp  you should be able to get it from Mod.  Use this direct link to open ticket:

https://urlshortner.tiia.ai/Oyn1L6

[myphonehelp]

"Enter PUK. Your SIM cannot be accessed. Please call your carrier to obtain your PUK code."

[softech · Accepted solution]

What was the exact message showing?  there are different types of PUK codes. 

If it is the PIN code for your SIM, mod would be able to assist.   Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

if you are talking about the screen unlock PIN, then it is different.