09-12-2018 08:49 PM - edited 01-05-2022 01:46 AM
I just registered my phone and put in my SIM card. I set up a PIN for my new SIM card, but when I rebooted my phone it would not accept the new PIN I created.
I'm stuck and I don't know what to do next.
My phone is not working.
09-12-2018 08:55 PM
@lcam77, If you set a PIN number on the SIM, you will have several tries to figure it out. After that, you will need a PUK code, that you can obtain from the moderators.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.
Note that there is currently a 24 - 48 delay in receiving a response. Be sure to include phone number or account number plus ACCOUNT PIN in your message to speed up identification.
09-12-2018 08:53 PM
@lcam77 Is your phone unlocked? AFAIK, the phone does not require a "PIN" code for the sim to work. May be it's a PUK code you are referring to?
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