Overpayment

[Pitou55]

Two payments were taken out of my account in May. Who do I contact ?

[Rastin · Accepted solution]

There another possibility other then the ones mentioned below. If you are looking at your bill on the app it looks like two charges but it's just them taking money from your payment method and applying a credit to your account then they take the credit to pay the bills and it makes it look like a duplicate charge.

[Chalupa_Batman]

Hello @Pitou55 

First and foremost, I would contact your bank and or credit card company to confirm two payments came out. Sometimes, people often mistake double payments as the PENDING payment and the actual payment. Once you confirm with them that it is actually two payments, then please contact Public Mobiles customer service this way.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[hTideGnow]

hi @Pitou55 

were they May 1st and May 31st?  if those are the dates, then it is normal, PM has 30 days cycle , not monthly, so, in some months, you will got renewed twice

but if those dates were not 1st and 31st, then ask support agent to check

submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437