Overcharged

[Imlloyd]

Hi, 

hope all is well. Question how come I was charge for $40? When I’m supposed to pay only $20?  Thank you

[Chalupa_Batman]

---

@Imlloyd wrote:

Hi, 

hope all is well. Question how come I was charge for $40? When I’m supposed to pay only $20?  Thank you

---

Hello @Imlloyd 

If you have your plan charged to your credit card, confirm first with your credit card company that is indeed a double payment. Sometimes, people mistake double payments as one is pending and the other is the actual payment. The pending goes away after 72 hours. 

Second, log into your account and check here.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Confirm two payments went through. If you find there are double payments, then yes, contact customer service by clicking on the orange chat button at the bottom right and they'll credit your account.

[hTideGnow]

hi @Imlloyd 

did you missed a payment and have to pay manually?

if so, then PM will added back a $20 credit within couple days

or wait 3 days first, and if you don't see the credit on the account still, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage