Overcharged when plan changed

[Sixela101]

I changed my plan today and was charged for the old plan $40 and then $45 for the new plan. For a total of $90. I was not credited $40 for the old plan which had not yet started

[pmbc]

@Sixela101 for next time it's a good idea to change the plan on next renewal rather than right now.  This pretty much ensures you won't get charged twice.  But if you contact a CS Agent they can probably either return the old plan fee as refund or as an account credit so it will just take from the credit next month.

[esjliv]

@Sixela101 

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

There are 2 ways to reach CSA, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@Sixela101   did you make the plan change this morning?  If you make a plan change using Change Plan now, on the morning when the renewal takes place, it is normal PM will charge you the new plan price (after it charged you the old renewal plan earlier in the morning)

But no worry, PM support usually able to make a reverse of one of the transaction, please engage them via ticket:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there