Overcharged through the app

[Princeaha]

Hi there, I got charged 11 times due to the slow app response time for the Canada minutes add on for $5. Please refund the extra amount.

@CS_Agent 

[hTideGnow]

hi @Princeaha did you pay the amount due? the system should be smart enough not to do that!!

No worry, agent should be able to reverse them all

 Let is know what agent comes  back with 

[Princeaha]

Thank you

[Handy1 · Accepted solution]

@Princeaha   Message support directly here 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

 Add it’s advised to ask for credit to your account to be used for next renewal as a refund can take up to 3 weeks to process