Overcharge

[Loose_ends]

I usually get charged 28$x2 but I was charged 28$x2 + 16$ x2 also????

[hTideGnow]

hi @Loose_ends 

do you request any change now plan change 

Go to my account ,  payment history to confirm how many times PM. charged you, or post a screenshot so maybe we can explain 

or if you like you can check with PM support directly

 submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Loose_ends wrote:

I usually get charged 28$x2 but I was charged 28$x2 + 16$ x2 also????

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Hello @Loose_ends 

First, log into your account and then click on this direct link. It will show you what you were charged. And if it's a wrong charge, contact a CS Agent.

https://myaccount.publicmobile.ca/en/account/payment/payment-history

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage