@DavidLloyd
can you be a little more descriptive? That could mean many things, although you might not believe that.
If you were charged more than you thought you should be charged did you account for taxes?
Is it possible that the plan was changed without your knowledge if you’re not the prime user of the device? (public Mobile had an SMS campaign, where users only had to reply yes to upgrade their plans)
Is it possible the extra funds are sitting in your available funds and will be used toward the next renewal?
A little more detail can help us be more specific.
if after all that, you still believe there was an error, contact customer support:
To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here
You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
