10-20-2023 06:28 PM
I just registered today and my number was transferred. I cannot make outgoing calls but I can only receive inbound calls. I need help with this issue.
Thank you for your help.
10-20-2023 07:28 PM
Please do.Thank you!
@paisaottawa
click on the avatar on top right to bring up the menu and select My Message. Or use this direct link
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
10-20-2023 07:21 PM
10-20-2023 07:10 PM
look at the little envelop icon on top right side of this page should be highlighted.
10-20-2023 07:06 PM
OK. So if you can receive calls but not make them, it sounds like the port didn't go through. @hairbag1 will send you the porting number so this can get resolved for you.
10-20-2023 07:00 PM
I always kept my SIM card (from previous provider) during the activation process. I still have it on my phone. I can receive calls but not make calls.
10-20-2023 06:56 PM
Hi @paisaottawa
If you insert the SIM card of your previous carrier, do you see their name at the top of the phone and can you still make calls? Try and let us know.
10-20-2023 06:29 PM - edited 10-20-2023 06:31 PM
did you follow all the required steps to successfully port in to PM ?
https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number
additional...
https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting
