Outgoing and incoming calls

[Cot54]

Unable to call out or retrieve calls.  But, others can call my number, leave a message.  I am unable to access.  Phone is new unlocked iphone SE2020.

[JK8]

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@Cot54 wrote:

I live in rural NL and we currently use repeater boxes around town. Not a true cell service.  I am unable to place outgoing or receive incoming calls.  If I travel to the next community I have no problem with outgoing or incoming calls.  Can someone explain why this is so and what I can do to receive the same in my hometown.  My son has a plan via Public Mobile and he has no issues.  Please help!

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Are you saying that your son has no issues at all in the locations you are having problems? If so swap sim cards and see if it is a problem with your phone/account?

[mm80]

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@Cot54 wrote:

I live in rural NL and we currently use repeater boxes around town. Not a true cell service.  I am unable to place outgoing or receive incoming calls.  If I travel to the next community I have no problem with outgoing or incoming calls.  Can someone explain why this is so and what I can do to receive the same in my hometown.  My son has a plan via Public Mobile and he has no issues.  Please help!

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There might not be any signal in that rural place. They use repeaters and that says that the signal is already weak there. Your community could also only have LTE. Public Mobile doesn't have phone calls on LTE.

[Cot54]

I live in rural NL and we currently use repeater boxes around town. Not a true cell service.  I am unable to place outgoing or receive incoming calls.  If I travel to the next community I have no problem with outgoing or incoming calls.  Can someone explain why this is so and what I can do to receive the same in my hometown.  My son has a plan via Public Mobile and he has no issues.  Please help!

[mm80]

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@salhesteves wrote:

Have you ported your number from a previous carrier to public?

If so, sometimes this can happen when transferring your number from a previous carrier to a new one. The system has enforced a new security feature that prompts a text to the old sim card to validate that the transfer request of the phone number is authorized by the account owner of the original number. 

If you did transfer your number, put back your old sim in the phone, and wait for the text to arrive. The port request is given 90 min for the user to respond to the request. If at the current moment it is passed the 90 min of request, it likely means the port failed. This would require you to have to go back to the place you activated and seek activation support to resubmit the port request of your phone number. 

Hope this helps, and if not, I hope you found a resolve.

- Sal

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Not calling out isn't a porting issue.  Outgoing calls work right away.

[salhesteves]

Have you ported your number from a previous carrier to public?

If so, sometimes this can happen when transferring your number from a previous carrier to a new one. The system has enforced a new security feature that prompts a text to the old sim card to validate that the transfer request of the phone number is authorized by the account owner of the original number. 

If you did transfer your number, put back your old sim in the phone, and wait for the text to arrive. The port request is given 90 min for the user to respond to the request. If at the current moment it is passed the 90 min of request, it likely means the port failed. This would require you to have to go back to the place you activated and seek activation support to resubmit the port request of your phone number. 

Hope this helps, and if not, I hope you found a resolve.

- Sal

[Triguy]

Try rebooting your phone.  Also try putting your phone in airplane mode and switch it back.

[JK8]

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@Cot54 wrote:

Unable to call out or retrieve calls.  But, others can call my number, leave a message.  I am unable to access.  Phone is new unlocked iphone SE2020.

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Are you a brand new customer? 

Have you tried:

-rebooting phone

-reset network settings

-put in airplane mode for a minute, take off and reboot

-take sim card out, put back in and reboot

Did you forget your VM password? You can reset in self service.

If you continue to have problems contact a moderator:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.