Outage?? No service all day

[Moi25]

Is Public Mobile service out in Morell PEI area? Three phones in this house not working today - SOS calls only… Help!!

[Moi25]

So… they’ve submitted a ticket to technical support for our Morell 3 phones and say it should be resolved “within 72 hours”.

i asked about a CS Agent link to send to you Lkgg7, and they said for you to submit a ticket to the community. I think I started that with a chat request. 
good luck… to us all!!!

[Moi25]

I’m dialoguing with a CS Agent now for our three phones… have mentioned to them that others in Morell /St zpeyer’s area are having similar problems, even tho there is no outage listed. Will fill you in if we fix it

[hTideGnow]

HI @Lkgg7 

best to check the official outage page from Telus, but look like there is no reported outage

https://www.telus.com/en/nb/outages

Do you know anyone in the area that are using Bell or Telus have the same problem?

or if you want, ask support ,  submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@Lkgg7  you can confirm with support 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Lkgg7]

We also have two phones not working near Morell. There must be an issue with our area. I am having trouble reporting the outage. We tried on talus, but nothing shows up on the outage map.

[Handy1]

@Moi25  

Outage map in your area:

https://istheservicedowncanada.com/

of no outage and accounts are active and rebooting the device or resetting  network settings don’t help then ask support to refresh your accounts 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage