Out of data - I want to refresh the billing cycle to todays date

[bigjilm]

I ran out of data. I'd like to refresh my existing plan to start the billing cycle for today and get my data back. It lets you "Change Now" on other subscriptions to start the billing cycle today with a new plan. I just want to do that with the same plan I have.

Thank you

[BKNS27]

@bigjilm 

You might want to purchase Data add-on. If you decide return to your original. PM has made it impossible to downgrade your current plan.

If you have enough points, you can redeem  your points for data. 

[hTideGnow]

hi @bigjilm 

do use "Change Now", as this is to change to another plan and start today

if you just want to start a new cycle with your current plan, this is early renewal, and you need PM support agent to help with that.

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage