Out of curiosity

[FJFC]

Has anyone experienced what I’ve seen?

 Everytime I would go to public mobile’s website it’ll prompt me to login in. But then it won’t recognize me info email address and password. ( since it’s auto populated on my phone)

then I would have to go to create account and when I key in my info, I’ll tell me that I’m an active user just to go to the 2 step verification.

 Aside from this everytime public mobile asks me to get verified a new tab opens which is redundant. 

why not just bring back live customer support personnel to resolve our issues? It’ll be faster for both parties.

[FJFC]

lol I guess it’s easier said than done eh

 why not do this exercise as a suggestion. Ask the community if they’ve entered the same issue?

i think this issues stems only if one has not logged in for an extended period of time, say a month or two. If you log back in the system and your servers won’t recognize that user again even if I use the same phone from the last time I logged in.

 This is why it’ll be easier if you have live customer service support to handle calls and resolve the issues on the spot

[hTideGnow]

hi @FJFC don't create new account.  This can be fixed.  Just submit ticket with PM agent and they can make sure the first email you used links with the correct account 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437