Out of Minutes on an Unlimited Plan??

[AnthonyLe]

I can't make Canada wide calls because Public Mobile says I'm out of minutes despite me being on an unlimited Canada wide plan?

Local calls work fine.

I've tried all the other things such as removing my sim, restarting my phone, putting a 1 in front of the number, etc. Nothing is working...

[Namu2]

I've had this problem. I just waited an hour and it fixed itself.

[softech]

@AnthonyLe 

If you have another phone around, test the PM sim there.  By putting your sim card in another phone, it can force a re-provison and can resolve the problem

if that last test still not help, please engage support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there  

[hTideGnow]

HI @AnthonyLe 

usually reboot or putting a 1 would work.  So, please contact support agent and ask them to refresh your account:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437