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Other side people not able to hear my voice properly and calls are dropping

kskirankumar
Good Citizen / Bon Citoyen

Starting yesterday in every call other side of the person not able to hear me properly, they keep complaining me that my voice is breaking. And many times phone goes silent for 4-5 seconds and comes backs, many times call dropped when above issues are happenning. Yesterday I thought it was just a temperory issue in service, but it is continuing now. I am using new Pixel 3 phone from past 2months. 

3 REPLIES 3

geopublic
Mayor / Maire

@kskirankumar wrote:

Starting yesterday in every call other side of the person not able to hear me properly, they keep complaining me that my voice is breaking. And many times phone goes silent for 4-5 seconds and comes backs, many times call dropped when above issues are happenning. Yesterday I thought it was just a temperory issue in service, but it is continuing now. I am using new Pixel 3 phone from past 2months. 


@kskirankumar  Well known and documented Google Pixel 3 and 3XL hardware issue. Your best bet is to call Google and ask for a replacement phone.

goldilock
Model Citizen / Citoyen Modèle

Where were you at the time of the phone call break-ups and interruptions? It can happen with any cellular service provider in certain places in buildings, parking lots, walmart stores for example, there will be dropped calls and break-ups during phone calls. Do you have another spare phone that you can put your SIM card in and see if the same problem exists. It may be a problem with the phone.  Check the signal status on your phone when this happens. Also turn off your phone, remove SIM card and insert it again and reboot your phone. Hope this helps!

hycm53
Mayor / Maire

@kskirankumar wrote:

Starting yesterday in every call other side of the person not able to hear me properly, they keep complaining me that my voice is breaking. And many times phone goes silent for 4-5 seconds and comes backs, many times call dropped when above issues are happenning. Yesterday I thought it was just a temperory issue in service, but it is continuing now. I am using new Pixel 3 phone from past 2months. 


Try power off phone and waiting 30 seconds or more then power on phone.

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