01-27-2024 08:11 PM
Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete
01-28-2024 12:36 PM
Indeed @Nmg2 the SIMon Chatbot has been 'broken' for about a year now and PM requires users to use private messaging to contact support.
But give us a shot here - we might very well have a workaround for you.
01-28-2024 12:22 PM - edited 01-28-2024 12:23 PM
Hi @Nmg2
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on the top right corner for their reply.
BTW, refresh my memory on what issues you were having?
01-28-2024 12:20 PM
System keeps me going in circles
01-27-2024 08:50 PM
01-27-2024 08:21 PM
use this link to message Customer Support. Watch the little envelop icon on top right side will be highlighted when they respond...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437