Community

Loree0507 · ‎11-17-2020

Ordered SIM cards be 2 weeks now and still nothing arrived

hairbag1 · ‎06-24-2021

@Nczina wrote:
Thanks for letting me know. We need the iphone we bought as well from Public mobile...so we don't need SIM before we get phone. we ordered both from them.
Thanks.
Any chance you have a number for these guys or is it all online?

There's no number to call...just go to top of this page and click Get Help / Chat with Simon to start process of moderator assistance to confirm shipment.

Or click here....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Anonymous · ‎06-24-2021

No phone number For customer service,

at Public Mobile Online Only one way to getting customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Good Luck

Nczina · ‎06-24-2021

Thanks for letting me know. We need the iphone we bought as well from Public mobile...so we don't need SIM before we get phone. we ordered both from them.

Thanks.

Any chance you have a number for these guys or is it all online?

Triguy · ‎06-24-2021

It can take up to three weeks for delivery. If you need a sim asap, you maybe better off to buy one from a local retailer or order one from Amazon and sign up for Prime membership delivery.

Anonymous · ‎06-24-2021

Congratulations graduation your son, nice gift

your welcome to public mobile

with a Beautiful Service

you will be very happy

if your have your order # give it to customer service by Moderator Team.

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Nczina · ‎06-24-2021

Hi,

Im hoping someone can assist me. I was recommended to try Public Mobile by someone however, I placed an order for an Iphone and SIM card on June 18th and have received an email that they received my order minutes after I placed it however, nothing since. Wondering who I can contact about this. It's a graduation gift for my son.

Thanks, any help is appreciated.

Triguy · ‎01-03-2021

Contact a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Loree0507 · ‎01-03-2021

Thanks and yes it’s only because I have been busy 😳

kb_mv · ‎01-03-2021

@Loree0507 wrote:
I ordered them on this site? On November 2nd and still nothing

@Loree0507 You have the patience of a Saint! Contact a moderator by opening a ticket through SImon (chat bubble bottom right) or contact them via PM at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.