Only one payment showed up on phone account

[jnutt1313]

My bank account shows I have paid twice but only one is showing up on the account. 

Who do I talk to find out what happened and get credited fir the extra payment?

Thanks

Janet

[gpixel · Accepted solution]

@jnutt1313 

you can contact customer support.

check your inbox(top right corner) periodically to see if you've received a message

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[Anonymous]

---

@jnutt1313 wrote:

My bank account shows I have paid twice but only one is showing up on the account. 

Who do I talk to find out what happened and get credited fir the extra payment?

Thanks

Janet

---

Is it possible that you paid for your plan twice in a month? Plans here are 30 days. Maybe you renewed on May 1 and then renewed again on May 31.

Was the amount the same or slightly different or lots different?

[Staliger]

@jnutt1313 Just wait for a while. Sometimes bank does show 2 transactions, but later, one of them disappears. If after a day an extra transaction still exists, click on ? on bottom right of the page to create a ticket with moderators. They will help.