Online Account Access

[JJ88]

A year ago I lost online access due to an issue with my credit card. I was told I wouldn’t be able to get it back for one year. I think a full year has passed and I’m looking to get that re-activated. I still have my login but I don’t have any Norma account features (paying bills etc). 

thanks 

[CSA_PM]

Hello @ JJ88,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[JJ88]

yes I’ve had to use payment vouchers for the past year 

can I be referred to customer support somehow?

[hairbag1]

@JJ88 

can we assume your Public Mobile account has been funded using payment vouchers for the last year or so ? As long as it's active and in good standing, then Customer Support can review your request to use valid payment card  for plan renewal.

[softech]

@JJ88

With the account issue, you will have to contact PM CS agent using direct message:

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there