Old phone plan expired

[PamM]

Joining Public mobile, want to keep my old number. Old phone plan ended less than 12 hours ago, can I still use that phone number? Can not use the old plan for texting. 

[esjliv]

@PamM  - if your old plan is not Koodo or Telus, then you will need to reactivate that previous provider's plan.

Then obtain a Public Mobile SIM card and activate the SIM card here: https://publicmobile.ca/en/on/portal/activation

you can porting during the activation process.

But since you cannot accept SMS with your old provider, I would suggest activate with a new/temporary number then port the number over afterwards through your self serve account or by contacting CSA to help port over.

Then you will need to get some other approval method, like giving them a call ahead of time.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

edit, you can check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

[Meow]

Ah... 12 hours too late.

You have to have both accounts active in order to transfer (port) your number to PM.

If old account is Not closed but just suspended due to no payment, pay for another month - make it active and port it to PM if you care for old phone number.

If not, just open PM account and pick any number available.

[hTideGnow]

Hi @PamM Your old phone plan not with PM? which provider it was on? 

Only active account can port out the phone number and port into PM.  Can you pay for one more month on your old account?  Do it then you can port that number here

[HALIMACS · Accepted solution]

@PamM 

Your old plan needs to be active in order to be ported to public mobile.

The only exception might be if it's with Telus or Koodo - in which case you would need the assistance of the customer support agents to possibly acquire it.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.