Old number still showing up

[sfauv]

Hello

When I login to public mobile it still would like me to verify using old number so I never receive the 6 digit code and must verify by email. Also, call display shows new number but when I reply to text messages it still shows my old phone number. Using a Oneplus Nord N30 5G, so far have tried resetting network settings, restarting device, and removing sim card. Any other suggestions?

Thanks all.

[sfauv]

Thank you this seems to have worked!

[hTideGnow · Accepted solution]

HI @sfauv 

easiest way to fix is to uninstall the Google Message, reboot and reinstall 

[sfauv]

I am, yes.

[hTideGnow]

HI @sfauv 

are you using Google Message? download and set that as your default message app

[sfauv]

No, android

[sfauv]

Yes I did, no luck

[hTideGnow]

HI @sfauv 

iPhone? go to iMessage Settings and remove the phone number and reboot.  Then add the number back after to reregister iMessage

[slusagm]

you tried Reset Network Settings?

[sfauv]

Yes I was able to login and update that, any suggestions for the old number showing up when replying to text messages?

[hTideGnow]

HI @sfauv 

so you can login My Account?   After you login My Account, go to Profile page, click Mange EverySafe ID and update the phone number there.  You can do the same on the app on the Account page