Old number still being shown in phone settings after porting

[Fish1e]

Hi all. Im using a Samsung S10e that still showing the old number in the phone settings after successfully porting. I've tried rebooting with and without the sime a resetting the network settings to no avail. Not a big deal but any help would be great!

[Fish1e]

It was something on PMs end. I was working with them and they fixed it! Thanks to all that have helped!

[Joe_G]

So when you login to you PM account, in your profile, you see your new number?

When you call or text someone they see your new number with caller id?

In your phone's Settings > About phone you see your old number?

[Fish1e]

Yes,yes,and yes. 

[Joe_G]

How do you know the port was successful? When you login to your account does it show the new number? What number do others see for caller id when you call or text?

[Handy1]

@Fish1e  You can ask support if they have any other suggestions or if even Ana count refresh on there end might help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Fish1e]

I tried swapping with my sons sim card and it didn't work. After reinserting the public mobile sim it still shows the old number before porting. It did show my son's phone number when I tried his sim.

[Fish1e]

Thanks I'll try that in a bit.

[hTideGnow]

hi @Fish1e 

it's a device settings, not PM related 

you might have to Reset the phone to make it right 

but , it might work if you put another active sim card in the phone to "clear" the old settings efire putting your PM sim card back

[Fish1e]

No it's a Samsung S10e that I stated in the message. Thanks.

[Fish1e]

Yes I've already tried that.

[Handy1]

@Fish1e  is this iPhone ? If so turn off iMessage and face time turn phone off for 2 mins and turn back on and turn on iMessage and face time to test