[SOLVED]: Important Update Regarding Recent Account Notifications

[Ck_PM]

[Update as of 8/12/24]: Thank you for your patience as we worked to investigate this. We have reached out via SMS to those who have been impacted. 

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Hello Community,

Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused.

To validate your account status, please log into My Account. Impacted customers will receive direct communication from us with any updates.

We are investigating this matter to prevent such errors in the future, thank you for your understanding and patience.

- The Public Mobile Team

[Ollie_8]

I got this message and have been unable to use my phone. Please help

[Meow]

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@Chalupa_Batman wrote:

Thanks @Ck_PM . Can you please PIN this so it stays up top instead of being lost in the shuffle? Thanks bro.

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Even if this notification becomes first screen after logging in to account or community some will definitely ask 'why did I receive...  etc. etc.'

[Chalupa_Batman]

Thanks @Ck_PM . Can you please PIN this so it stays up top instead of being lost in the shuffle? Thanks bro.