Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET (9:00 PM PST September 14th to 7:00 AM...
Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
[Update as of 8/12/24]: Thank you for your patience as we worked to investigate this. We have reached out via SMS to those who have been impacted. ----- Hello Community, Due to a recent system issue, you may have received an email and/or text messag...
[Update as of 3:00PM ET 19/06/2024]: A solution for this issue was successfully implemented earlier this morning that should have resolved this issue for most customers. We understand some customers are still experiencing issues, and the team is work...
Update: January 27 | 10:00 AM ET Everything has been resolved and access to My Account, My Rewards, and the Mobile app have been restored for everyone. Thank you for your patience. Hello Community, We are aware of an ongoing issue that is preven...
