Numbered ported to another carrier.

[ESWpg]

I just transferred my phone number to another carrier. Does Public Mobile automatically delete my credit card from my account to ensure that no further amounts are charged to that credit card?

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
 

Public Mobile Team.

[ESWpg]

Thank you Sansan.

[Sansan · Accepted solution]

It is not automatically deleted as told already.  But if you want it deleted today for peace of mind, contact the link provided below in the previous response.

[ESWpg]

Thank you again!

[softech]

@ESWpg 

it shouldn't, but just in case it happens, then message support here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[ESWpg]

Thank you softech.  Who would I contact if my credit card does get charged in error?

[softech]

@ESWpg yes, your account will be closed and PM will not charge your further. But keep an eye on your credit card transaction just in case