Number

[Sasha16]

I need help it will not let me transfer my number

[will13am]

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@Sasha16 wrote:

It’s saying my imei number does not match my phone number

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@Sasha16 , please try using account number instead.  Don't forget that a number transfer confirmation must be done at the sending end in order for the transfer to proceed.  

[computergeek541]

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@hTideGnow wrote:

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@Sasha16 wrote:

It’s saying my imei number does not match my phone number

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HI @Sasha16  yes, don't use iMEI, it always have problem.  Please get your account number from your old carrier and provide  PM porting team.   Call them with the account number, I have sent you the number already. Check your Community inbox

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Using IMEI doesn't alwayus result in an issue.  There are also some cases when IMEI is actually supposed to be used (coming from a specific carrier).

[Handy1]

@Sasha16 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

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@Sasha16 wrote:

It’s saying my imei number does not match my phone number

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HI @Sasha16  yes, don't use iMEI, it always have problem.  Please get your account number from your old carrier and provide  PM porting team.   Call them with the account number, I have sent you the number already. Check your Community inbox

[Sasha16]

Need a agent says my imei num dose not match my phone number @CS_Agent

[Sasha16]

It’s saying my imei number does not match my phone number

[will13am]

@Sasha16 , please be a little more specific about not being able to transfer your number.  

[hTideGnow]

HI @Sasha16 

transfer into PM or out of PM?  If porting in, I will send you a porting team number.  But if porting out, you have to submit ticket with cs agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437