09-01-2023 08:23 AM
My phone number is not transferred but I can place outbound calls originating from the ported number. My incoming calls are going to my original provider. Everytime I go to chat it says open a ticket. However when I go to open a ticket it says encountered error system issue. This is terrible customer service. If you are going chat only you should at least make sure the ticketing system works. @CS_Agent
11-25-2023 03:54 PM
I need that porting number. Same issue, didn't reply yes to text with bell.
09-01-2023 09:21 AM
there is a quicker way to get this sorted out, call the Porting support team. Will send you the phone number to your Community inbox
09-01-2023 09:20 AM
Having the same issue. I'll keep you posted if I find a solution. Just sent a message to the agent. I agreee not great customer service
09-01-2023 08:48 AM
@sgobiraj wrote:My phone number is not transferred but I can place outbound calls originating from the ported number. My incoming calls are going to my original provider. Everytime I go to chat it says open a ticket. However when I go to open a ticket it says encountered error system issue. This is terrible customer service. If you are going chat only you should at least make sure the ticketing system works. @CS_Agent
@sgobiraj Sounds like your port didn't complete. Did you answer yes to the text from your old provider to authorize the port? In any case I will send you the number to call in your private messages (It is not for public posting). Call them and they will help sort it out.
09-01-2023 08:27 AM
@sgobiraj Here’s how to submitt ticket with support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437