Number porting problems

[aaronmartin]

My friend, a few weeks ago, wanted to switch to pm and while trying to port his number from bell, he didn't include one of the first the boxes that at least one is required. So after activation was done his old bell SIM was still activated but his pm SIM was also kinda half activated but not full, he can make calls but incoming calls go to bell. He can also make calls with bell. When I go to his self serve account and try to port the number over yet, when I insert the phone number and select check eligibility, an error message came up. Something like old service provider doesn't allow or something... Can anyone please help to get the number ported yet? Thanks so much in advance

[jimmyche · Accepted solution]

You need to get a hold of Mod ASAP if you have not done so already.

Please take note that due to the overwhelming success of the previous promo, at the moment, there's currently a 12-day wait for fixing these issues.

As of Dec 1st, PM was answering customer messages that were submitted on Friday, Nov 19th, 2016. Click here for detail.

In the mean time, if you haven't done so, give these links a try, it's got about a 40% success rate.

http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-...

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p...

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Activation-Failed-Error-Message-Can-t-login... 

If none of the above works, then you should message PM if you haven't done so.

You can get a hold of PM for Porting issues thru the below methods:

Webpage> Get help> contact us

and/or

Private message mod from here

Refer to this link regarding how to message mod

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

[NDesai]

You will have to get in touch with one of mod with details posted here: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

Unfortunately, you will have to wait few days for a reply as they are really busy with the backlog.