Unable to Port Number

[Mack5]

I have been trying to port my number to my new Public Mobile account, but there is a system error. Each time I get an error code saying that the SIM card is already in use. 

[Sansan]

@Mack5  Are you trying to port one Public Mobile account to another Public Mobile account? If so, that's not allowed. 

Or is this from an external provider to Public Mobile?

[funpig1]

@Mack5 

You need to message a  customer agent to verify if there is issue with your sim. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Mack5 

It seems that the SIM has already been activated. SIMs are a one time activation and can’t be reused over again. If it is brand new, return to the place of purchase.

Remember 1 SIM/1 account/1 registered email.