@mattbustin You will need to contact the new provider and confirm if anything was missed. They can retrigger the porting process, which will re-trigger the text. Of course, your PM account has to be active and you need to have your PM SIM in a phone ready to receive text
If you still unable to receive the text, please open a ticket via this direct link:
https://urlshortner.tiia.ai/Lc9xk8
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
