Number port from 7-11

[shuffle]

I've PMed Mods but I think maybe I should have posted here first.

I already activated my number in store WM and paid for my first month.  I then tried to port my number from speakout - I only used my name, account number (same as my phone number) and phone number.  Soon after, I got a text saying that I need to complete my SIM & Activation online form.  I'm confused though, my sim is active isn't it?   Please advise If I still need to follow the instructions from the SMS.

Right now my PM sim can make calls but not recieve and my SO card can do both.

Thanks.

[shuffle]

Solved...

Not sure if it was me or not.  I called speakout and got my PIN.  Then I responded to a Mod with the PIN, and three numbers that I called on that account.

[wetcoaster]

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@mimmo wrote:

@shuffle  you have a stuck port you did teh right thig contacting the mods.  i think speakout is starnge as tehy dont relly have account numbers.

did you send the mods all teh needed info to verify your account and to report your number?

@wetcoaster  i think you had experience with speakout,  was there some trick for the account number?

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@mimmo

Late to the party, sorry.

My understanding is that putting your phone number as the account number for a port from SpeakOut (they don't have account numbers at all) will cause the port to fail.

When I finally got a hold of a SpeakOut CSR I was told that they need the IMEI and the PIN instead, which did the trick in the end. If you have changed devices since first signing up with them it's worthwhile checking with SpeakOut a) what information they need (might have changed since I did it) and b) what they have on file.

[mimmo]

@shuffle  you have a stuck port you did teh right thig contacting the mods.  i think speakout is starnge as tehy dont relly have account numbers.

did you send the mods all teh needed info to verify your account and to report your number?

@wetcoaster  i think you had experience with speakout,  was there some trick for the account number?

[KMG]

Do you have a PIN from your 7-11 account available?  If so, I think you can try again to port your number using selfserve, but not 100% sure.

If that doesn't work, contact the Moderator Team for help completing the porting process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437