Number not porting

[Leandra6]

Needing customer service phone number. Number hasn’t ported in over a day and I am unable to login to my account because one time code is not being sent to my phone number 

[RavingRaven]

@Leandra6 

If you put your old Sim card in your phone you will still have active service and recieve your incoming calling. Try logging into your public mobile account and see if you recieve the initial code on your old Sim card. I believe  you will have to wait for porting to complete before you can recieve the one time text code from eversafe confirming your identity.

[JMLW]

Try to restart your phone after you put in the PM sim.

[Hollister · Accepted solution]

@Leandra6 

I will pm you number to call. Check email icon. Make sure to leave old provider sim in phone to receive confirmation text to port out.